Satisfaction Guarantee

At Dick Smith you'll get the right advice by Talking to Our Techxperts. We offer the best quality brands delivering the best solution to your needs every time.

If you find a lower price within 14 days of your purchase date, we will refund the difference*. And... if you change your mind within the same 14 days we will exchange or refund your purchase**.

Find a better price?
If you find a lower price within 14 days, we will refund the difference provided it's an identical product and the following criteria is met:

• Item must be identical and price must include all delivery charges, and bonus offers.
• The competitor's item must be in stock.
• Excludes competitor's clearance lines, exclusive models, limited stock offers, Member ? Club discounts or online only prices.

Changed your mind?
If you change your mind about an item within 14 days we will exchange or refund your purchase. This is in addition to your statutory rights. To be entitled for a refund or exchange:

• Proof of purchase must be provided.
• The item must be in unmarked and in its original condition including all packaging and supplied components.
• Some items are excluded.**

Terms and Conditions

*Price Policy:

Competitor must have a retail store. Price comparisons must include all delivery charges, and bonus offers. Product must be identical (e.g. same brand?model?colour). Confirmation of competitor's price is required. Excludes exclusive models. Competitor must be in stock (not available for back orders). No bulk purchases, retail quantities only. Excludes competitor's clearance lines, limited stock offers or Member ? Club ? Internet prices.

** Change of Mind Policy:

To be entitled, you must provide proof of purchase and the item must be in unmarked, original condition including all packaging and supplied components. Change of mind returns do not apply to Gift Cards, Recharge Cards and Vouchers, Music Downloads, Photo Processing and Imaging Products, Pre Paid Mobile Phones, Vendor Direct goods such as Fitness Equipment, Made?Built to Order Products, Unsealed:- Computer Games, Music CDs, DVDs, Computer Software, Printer Cartridges.

Have You Any Problems or Complaints?
We are particularly proud of the reputation our company has earned with electronics enthusiasts. The last thing we want is an unhappy customer, If there is something that you don't like, or if you have any suggestions which may help us serve you better, please let us know. Every call or letter will receive personal attention.
Our Technical Service and other support staff are available to help you with any problems, phone 0800 373 347, or use this form.